Returns & Refunds Policy
Your satisfaction matters to us.
At Maison Amaré, we take great care in crafting and packing our luxury candles and home fragrance products. This Returns & Refunds Policy explains how we handle damaged, faulty or incorrect items, change-of-mind requests, opened or used fragrance products, refund processing, return shipping and your rights under Australian Consumer Law. Please read it carefully before making a purchase.
Damaged, Faulty or Incorrect Products
We want every order from Maison Amaré to arrive in perfect condition. If your item arrives damaged, faulty or incorrect, please contact us as soon as possible so we can make it right.
To help us assess the issue, please:
• Contact us within 7 days of receiving your order.
• Provide your order number and a clear description of the issue.
• Include clear photos of the product, packaging and any damage.
Where a product is confirmed to be damaged, faulty or incorrect, we will, at our discretion and in accordance with Australian Consumer Law, offer one or more of the following remedies:
• A replacement of the same item (subject to availability).
• A store credit for the value of the item.
• A refund to your original payment method.
Nothing in this policy limits your rights under Australian Consumer Law.
Change-of-Mind Returns
Due to the nature of our products and for hygiene and safety reasons, we generally do not accept change-of-mind returns or exchanges for candles, home fragrance sprays or other scented products.
Please choose carefully before placing your order. If you are unsure about a fragrance, we encourage you to review our product descriptions and notes, or contact us for guidance before purchasing.
In limited circumstances and at our sole discretion, we may agree to a change-of-mind return where the product is unopened, unused and in its original condition and packaging. In such cases:
• You will be responsible for all return shipping costs.
• The original shipping fee is non-refundable.
• Any refund or store credit will only be processed once the returned item has been received and inspected by us.
This change-of-mind policy does not affect your rights under Australian Consumer Law, which continue to apply in addition to this policy.
Opened or Used Fragrance Products
For hygiene and safety reasons, we are unable to accept returns or provide refunds for any candles, home fragrance sprays or other scented products that have been opened, used, lit or partially consumed, unless they are faulty or do not meet the consumer guarantees under Australian Consumer Law.
If you believe an opened or used product is faulty, please contact us with your order number, a description of the issue and clear photos so we can assess the situation in line with your consumer rights.
Refund Processing
Once your return is received and inspected, we will notify you by email to confirm approval or rejection of your refund.
If approved:
• Refunds will be processed to your original method of payment, unless otherwise agreed.
• Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
If a refund is delayed beyond this timeframe, we recommend checking with your bank or payment provider first, and then contacting us if the issue remains unresolved.
Return Shipping
Except in cases where an item is confirmed to be damaged, faulty or incorrect, you are responsible for all costs associated with returning products to us, including packaging and postage.
When returning items, we strongly recommend using a tracked postage service and keeping your receipt as proof of postage. Maison Amaré is not responsible for returns that are lost, damaged or delayed in transit.
Where a product is confirmed to be damaged, faulty or incorrect, we will comply with our obligations under Australian Consumer Law, which may include reimbursing reasonable return shipping costs.
Australian Consumer Law Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
The rights described in this policy are in addition to, and do not limit, your rights and remedies under Australian Consumer Law or any other applicable laws.
If you believe a product you have purchased from Maison Amaré does not meet the consumer guarantees, please contact us so we can work with you to resolve the issue in line with your legal rights.
Contact Information
If you have any questions regarding our Returns & Refunds Policy, or if you would like to discuss a damaged, faulty or incorrect item, please contact us at:
Email: maisonamareau@gmail.com
Maison Amaré – A Home That Is Loved.